# Backup troubleshooting
This section is dedicated to help you if you have problems with XO Backups.
# Backup progress
While a backup job is running, you should see activity in the "Tasks" view (Menu/Tasks), like this:
Another good way to check if there is activity is the XOA VM stats view (on the Network graph).
# VDI chain protection
Backup jobs regularly delete snapshots. When a snapshot is deleted, either manually or via a backup job, it triggers the need for Xenserver to coalesce the VDI chain - to merge the remaining VDIs and base copies in the chain. This means generally we cannot take too many new snapshots on said VM until Xenserver has finished running a coalesce job on the VDI chain.
This mechanism and scheduling is handled by XenServer itself, not Xen Orchestra. But we can check your existing VDI chain and avoid creating more snapshots than your storage can merge. If we don't, this will lead to catastrophic consequences. Xen Orchestra is the only XenServer/XCP backup product that takes this into account and offers protection.
Without this detection, you could have 2 potential issues:
The Snapshot Chain is too Long
SR_BACKEND_FAILURE_44 (insufficient space)
The first issue is a chain that contains more than 30 elements (fixed XenServer limit), and the other one means it's full because the "coalesce" process couldn't keep up the pace and the storage filled up.
In the end, this message is a protection mechanism preventing damage to your SR. The backup job will fail, but XenServer itself should eventually automatically coalesce the snapshot chain, and the the next time the backup job should complete.
Just remember this: a coalesce should happen every time a snapshot is removed.
You can read more on this on our dedicated blog post regarding XenServer coalesce detection (opens new window).
# Troubleshooting a constant VDI Chain Protection message (XenServer failure to coalesce)
As previously mentioned, this message can be normal and it just means XenServer needs to perform a coalesce to merge old snapshots. However if you repeatedly get this message and it seems XenServer is not coalescing, You can take a few steps to determine why.
First check SMlog on the XenServer host for messages relating to VDI corruption or coalesce job failure. For example, by running
cat /var/log/SMlog | grep -i exception or
cat /var/log/SMlog | grep -i error on the XenServer host with the affected storage.
Coalesce jobs can also fail to run if the SR does not have enough free space. Check the problematic SR and make sure it has enough free space, generally 30% or more free is recommended depending on VM size. You can check if this is the issue by searching
grep -i coales /var/log/SMlog (you may have to look at previous logs such as
You can check if a coalesce job is currently active by running
ps axf | grep vhd on the XenServer host and looking for a VHD process in the results (one of the resulting processes will be the grep command you just ran, ignore that one).
If you don't see any running coalesce jobs, and can't find any other reason that XenServer has not started one, you can attempt to make it start a coalesce job by rescanning the SR. This is harmless to try, but will not always result in a coalesce. Visit the problematic SR in the XOA UI, then click the "Rescan All Disks" button towards the top right: it looks like a refresh circle icon. This should begin the coalesce process - if you click the Advanced tab in the SR view, the "disks needing to be coalesced" list should become smaller and smaller.
As a last resort, migrating the VM (more specifically, its disks) to a new storage repository will also force a coalesce and solve this issue. That means migrating a VM to another host (with its own storage) and back will force the VDI chain for that VM to be coalesced, and get rid of the
VDI Chain Protection message.
# Parse Error
This is most likely due to running a backup job that uses Delta functionality (eg: delta backups, or continuous replication) on a version of XenServer older than 6.5. To use delta functionality you must run XenServer 6.5 or later (opens new window).
This message can be triggered by any backup method.
SR_BACKEND_FAILURE_44 (insufficient space) means the Storage Repository (where your VM disks are currently stored) is full. Note that doing a snapshot on a thick provisioned SR (LVM family for all block devices, like iSCSI, HBA or Local LVM) will consume the current disk size. Eg if you are using this kind of SR at more than 50% and you want to backup ALL VM disks on it, you'll hit this wall.
- use a thin provisioned SR (local ext, NFS, XOSAN)
- wait for Citrix to release thin provisioning on LVM
- wait for Citrix to allow another mechanism besides snapshot to be able to export disks
- use less than 50% of SR space or don't backup all VMs
# Could not find the base VM
This message appears when the previous replicated VM has been deleted on the target side which breaks the replication. To reset the process it's necessary to delete VM snapshot related to this CR job on the original VM. The name of this snapshot is:
XO_DELTA_EXPORT: <name label of target SR> (<UUID of target SR>)
LICENSE_RESTRICTION (PCI_device_for_auto_update) message appears when you try to do a backup/snapshot from a VM that was previously on a host with an active commercial XenServer license but is now on a host with a free edition of XenServer/Citrix Hypervisor.
To solve it, you have to change a parameter in your VM.
xe vm-param-set has-vendor-device=false uuid=<VM_UUID>.
# ENOSPC: no space left on device
This message appears when you do not have enough free space on the target remote when running a backup to it.
To check your free space, enter your XOA and run
xoa check to check free system space and
df -h to check free space on your chosen remote storage.
# Error: no VMs match this pattern
This is happening when you have a smart backup job that doesn't match any VMs. For example: you created a job to backup all running VMs. If no VMs are running on backup schedule, you'll have this message. This could also happen if you lost connection with your pool master (the VMs aren't visible anymore from Xen Orchestra).
Edit your job and try to see matching VMs or check if your pool is connected to XOA.
# Error: SR_OPERATION_NOT_SUPPORTED
This error can be caused by leaving any removable device (such as USB storage) attached to the VM that you are backing up or snapshotting, detach the device and retry. This can also be caused if you created a VM disk using the RAW format (opens new window).
# Error: Lock file is already being held
This error message appears in the logs in some instances of a failed backup job. It means that the VM’s folder on the remote is already used by a process. This could be:
- another backup job
- a merge process on the Virtual Hard Disk (VHD)
To solve this issue, we recommend that you:
- wait until the other backup job is completed/the merge process is done
- make sure your remote storage is not being overworked